Our application is 8.1 and we recently upgraded our Env to V 9.0.3. We have an issue with the PA100. Any actions submitted through Manager Self Service are showing on the PA100 with blank "From" and "To" fields. The Manager can successfully enter an action, we can see it in the inbasket with all of the details, we can successfully approved the action and we can successfully see all of the detail on the PA52. However, when the PA100 runs, it shows only the Employee number, name, the name of the action and the effective date. The "From" and "To" fields are blank. One other strange thing. If the action submitted by the manager had a change on the first line item, then on the PA100 just that first line item detail shows up but no other fields. I have a ticket in the Lawson, but they have not had a lot of success since last week. By the way, our administrative users can enter the exact same action types directly through PA52 and all of the detail shows up fine on the PA100. Just the Manager Self Service actions seem to be affected. Any suggestions would be greatly appreciated.

We haven't done any MSS personnel actions, so I'm extrapolating from our experience with PA52 add-ins. Try inquiring on the action in PA52, then click Change (without changing anything on the screen), then run PA100 again.

It probably won't make a difference, but there's no harm in trying.

Thanks Karen. You are correct. The only time I have seen this issue before is the first time I ever tried to mass load some PA52's and discovered that the To and From fields will not be populated until the 2nd upload. The first mass upload to ADD creates the "shell/employee" info on the PA100, then you have to do a second upload as CHANGE which then populates the To and From fields.

Once a work unit has been approved in the Inbasket, clicking change on the PA52 only brings back the message "Action has been approved through workflow, cannot change".