For our Health Insurance plans, employees' premiums are determined by their annualized pay. We use 4 Tiers (Up to $25K, $25 to $50K, $50K to $75K, and over $75K), and each is mutually exclusive of the others.
We have a few part-time employees (physicians) who are treated as full-time for benefits. One of these docs was in Tier 3, and actually had a full-time status code on his HR11 even tho he was only 20 hrs/wk. He recently increased hours to 32 per week, his status code was changed to part-time, and his pay increased to qualify into Tier 4.
The problem is that he didn't get moved out of Tier 3, and is getting an error when trying to enroll in benefits because the system can't tell which Tier to place him in. If I change pay on my record or others' to qualify into another Tier, the old Tier falls off my record. The issue seems to be with this one employee and I can't figure it out! I think it may have something to do with the status code changing along with the hours and pay, but can't figure out what. I've changed the HR55.3 for Tier 3 every way I can think of, excluding him by employee number, excluding Tier 4, etc., but he won't budge from Tier 3.
Any thoughts?

I'm not the person that maintains our groups, but when I run into these types of problems it's usually because an end-date hasn't been added in the person's "old" group.

Hope this helps,
Geri

Thanks, Geri, but in this situation, the status/hours/pay change effective date is the catalyst for the group change which isn't happening -- there's no 'end date' on the group itself.
Not sure if I was clear in my earlier post -- this doc is now in both Tier 3 and Tier 4.

Hi Lauren - if you drill on him, is he listed in both groups? The times I've seen this, there is some conflict with the logic of the employee group, and the employee is in two groups that aren't mutually exclusive.

If he is, but you're sure your groups are mutually exclusive, you may want to try going to his HR11, enter an effective date, and just "change" the record, without changing any data fields. If he's the only one, that should take care of your issue.

Good luck

This is an instance of not seeing the forest for the trees -- the HR55.2 for Tier 3 had this doc on it. We removed him from there and problem is solved. Duh. I looked everywhere but that obvious place! That ol' HR55.2 trumps the HR55.3 every time!

Your tiers as you stated allow for overlapping: Up to $25K, $25 to $50K, $50K to $75K, and over $75K

If I am at $75k I would be in both tier 3 and tier 4.

Yes, I was a bit sloppy with that in my first post- the tiers are actually up to $24,999.99, $25K to $49999.99, and so on. They are built not to overlap.