Hi everyone - we are in the process of rolling out ESS to our organization. However, we have encountered a roadblock: the XML parser problem with IE. Without dispatching a desktop support person to each employee's computer each time the XML parser patch needs to be applied (we have 3600 ees), we wondered if anyone had any bright ideas for how to handle this? :banghead:

Any and all suggestions are much appreciated!!

We have a login script that checks for the presence of the XML parser and installs it and the hotfix if the parser does not exist.

This way there is no manual effort to install the parser and it is automatically installed when new PC's are issued, etc.

If you have that many PC's, how do you rollout any new patch or sofware package to them? Do you have any type of remote management for them? If so, then you should be able to push it out automatically.

For a manual method, and if the users have security access to install patches to their PC's, then you could put the msxml4 and patch fixes in a public folder that they can access with instructions on how to install/re-install when they get the error.

For the reply above, I would like to see your bat file. Is it able to check to see if IE is broken? Even after the patch file is installed, a new IE patch can disable the fix, and the patch file will need to be applied again. How is that handled at your site?

I'll send you an email with the script when I have a chance. We have a live cutover of a server migration this weekend so I am pretty tied up at the moment.

To be completely honest I have never looked at the script until yesterday. I have been here for a year now and it was in place prior to my arrival. There are a couple of issues that occassionally arise with the XML parser, but for the most part things are clean.

I'll mention these items in the email and will post any important details here as well.